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Refund Policy

Refund Policy

All our clients are very important to us, that’s why Gangotri Exports (“Company”), has created the following Refund Policy to let You know how we handle the refunds for the goods ordered and bought on our website https://www.gangotriexports/ (“Website”).

The terms “You,” “Your,” and “Yours” refer to the entity/ person/ organization using our Website. When this Policy mentions “we”, “us,”, and “our” it refers to the Company and its subsidiaries or /and affiliates. The term “goods” refer to any product or item bought on our Website by You. 

For any questions regarding this Refund Policy or any requests regarding the refunds and returns, please contact us by email sales@gangotriexports.com, phone 09897099974 or other contacts provided below.

This Return policy does not limit Your statutory rights to withdraw or rights You may have in relation to incorrect, damaged or defective goods.


Please contact our Support to begin the return and refund process, Support team will walk you through the process and help you. 

In case of the return of the goods, you will be responsible for paying the return shipping costs.

You must exercise return right responsibly and return the product in the original neat packaging, as well as return all complete parts of the product. You are responsible for the complete set of the returned goods. If the goods are not complete, we won’t be able to accept the returned goods and issue a refund. 

Once the Goods have been received and checked by our staff, a refund will be authorized by the same method that the payment was made. Depending on your financial institution, refunds can take up to 5 days to be credited to your original payment method. In all cases, we have the right to suspend the refund until the good are received
back and inspected.

If You fail to meet the deadlines of our Return policy, we will be unable to offer a refund.



In certain cases, such as defective, damaged or wrong goods, you may be required to provide evidence of the
issue, such as a photo or video, or to return the item to receive a refund.

You must contact our company at sales@gangotriexports.com within 3 days upon purchase and provide detailed
information, such as:

  • Proof of purchase
  • Defect evidence (e.g. a photo or video of the item, a photo of the defective area (if it is possible to take a photo), a photo of the packaging, other).
  • Product name
  • Information about the defect, failure or missing part of the item

When submitting a complaint, You must indicate how You wish the claim to be resolved:

  • To replace the defective goods with quality items
  • To refund the money paid

In case You are required to return the goods back to us, You will be responsible for paying the return shipping

The goods must be returned in the original packaging (with instructions and/or warranty card, if they were
delivered with the product).